Billing and Payment Policies
Your water bill is based upon your water usage for approximately 30 days. Mallory Valley reads the water meters on or about the 1st day of each month in order to determine water usage for each account. Mallory Valley's Water Rate Calculation used to determine your water bill is posted on this website.
If you do not receive a bill by the second week of each month, it is your responsibility to contact Mallory Valley for the balance due on your account. Payments are always due by the 1st of each month. Failure to receive your bill will not release you from payment obligation nor will it entitle you to a billing discount.
Current balances are due the 1st of each month. If payment is not received by the 1st of the month late fees may be added to your account, and your service will be subject to disconnection. There is a $30.00 reconnection fee during office hours and a $65.00 reconnection fee after business hours. Failure to receive your bill will not release you from payment obligation nor will it entitle you to a billing discount. For the safety of our technicians, the District will not reconnect water service between the hours of 8:30 pm and 7:30 am.
Methods of Payment
Mallory Valley will accept cash, checks, money orders, debit cards and credits cards (MasterCard and Visa). A small convenience fee will be added to all credit and debit card transactions, and this fee will be displayed when you process your payment. You can use your debit or credit card to pay from our website (see the “Make a Payment Online” button) or we can process the payment by phone. We can also automatically draft your checking account each month for the balance due on your account.
In order to draft your checking account, we must have a bank draft authorization form and a voided check from the account you wish to draft. You can print the Bank Draft Authorization form from this website or call our office. Checking accounts are drafted on or about the 1st of every month. If the 1st of the month falls on a Saturday or Sunday your account will be drafted the next business day. You will receive a billing statement in the mail at least 10 days before your account is to be drafted. If you are currently on automatic bank draft and wish to cancel this payment arrangement, please complete the Bank Draft Cancellation form and return it to our office.
Bank Draft Authorization Form
Bank Draft Cancellation Form
Credit and Debit Card Convenience Fee
The convenience fee added to all credit and debit card payments is permitted by Tennessee State Law (TCA 9-1-108). This law states, in part -
Any municipal or county entity or officer collecting payment by credit card or debit card pursuant to the provisions of this subsection shall set and collect a processing fee in an amount that is equal to the amount paid the third party processor for processing the payment…..