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Call us at 615-628-0237

 
Manage My Account

New Incoming Changes

Welcome to the new and improved bill pay service. You may register and log into your Mallory Valley Utilities account where you can manage your account, view your bill, and have access to all of the new bill pay options. Plus, you can now sign up for text notifications, autopay, paperless, schedule payments, and save payment information. You can also pay your bill using the Guest Payment option without having to log into your account. If we have your email on file, you will receive courtesy emails that can be stopped at any time. 

Online Account Access Registration
You will need your new account number. Please contact office to get your new account number. 

Pay Online-go to the MVUD Customer Portal payment site link:  MVUD Customer Portal. From this site, you can register or log into your account. You can view your bill, sign up for autopay or paperless, save payment info, view usage history, etc.

You can download the below detailed instructions to register for online account access.


Guest Payment/Pay Now
You will need your new account number and CID number. Please contact office to get your new account number. 

Guest Payment/Pay Now Online option-go to the MVUD Guest Payment/Pay Now site link: Guest Payment Portal . Key in your account number-no dash and your last name (or business name) and select search. Billing history for this account will pull up for each monthly billing period, so you will need to select the box next to the correct month's billing, select "add selected bills to cart". If you need to pay more than one bill, select "I want to find more bills" and key in the account number and last name again for the second bill, then select the box next to the correct month's billing and add to cart. Follow the prompts to pay the bill. You can get a receipt by keying in your email address and can sign up for texts on this link also.

Accepted Payment Methods

There are several convenient ways to pay your MVUD bill:

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    AutoPay: Set up reoccurring monthly payments to pay your total due with your bank checking/savings account.
            NOTE: There is no fee for this AutoPay method.

More ways to pay will include:

  • By mail: 465 Duke Drive, Franklin, TN 37067
  • By Contacting our office: (615) 628-0237
  • In person: at the District office 
  • Drop box: located at the District office
  • ACH  one time or Auto-Pay Bank Draft - Customers can sign up for this service on their account portal. 
  • Bill Pay through your local bank - Through customer’s bank if available (After the transition, If you use this payment method with your bank, you will need to contact your bank with your new MVUD account information)
  • IVR payment:24/7 with our automated phone service Call (855) 603-1530

The District will not assess any fees for ACH payments or electronic check payments.  However, use of a debit card or credit card will incur a processing fee.  The processing fee will be assessed by Invoice Cloud for processing these transactions.  Customers will be assessed a processing fee of 3% or a minimum of $3.00 per transaction when using a debit card or credit card. IVR payments will be charged the processing fee plus an additional $0.95 fee.

Please note - Many banks offer online banking services that allow for bill pay. Please understand that if you pay your bill online through your bank or another online bill payment service, Mallory Valley receives a check in the mail from the bank or payment service. Therefore, payments are considered to have been made on the date postmarked on the check’s envelope. Paying your bill online before the 1st does not guarantee that the check will be mailed in time to be considered as an on-time payment.

New Bill Pay Options

Mallory Valley Utility District is excited to announce our new electronic billing and payment system, powered by Invoice Cloud. 

The new payment platform offers more payment flexibility and account management features for the customers of Fair Oaks Water District.

AutoPay

Even better – don’t worry about paying your bill at all!  Enroll in AutoPay.  Your bills will be automatically paid on the due date each billing cycle, using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

Login to your account and click on AutoPay to enroll.

Scheduling Payments

You choose when to pay. Scheduled payments are individual payments that you schedule for any date you designate prior to the bill due date. The date of a scheduled payment can be changed as long as it is adjusted before the date scheduled.

Paperless

Reduce paper clutter and the need to file or shred documents. Go paperless to receive bills, reminders, and receipts via email. You will receive an email notification each time a new bill is ready for you to view and pay.

Remind Me

Need a reminder? Our Remind Me feature adds an alert to your calendar. You can also get email & text (optional) reminders.

To sign up for reminders, enroll in Paperless, or to schedule a payment, simply click on the Make a Payment button to get started. You may also access our payment portal 

Security

Is my information secure?
Invoice Cloud uses the highest standards in Internet security. Account information displayed within the payment portal is truncated to protect confidential data. Any information retained is not shared with third parties.

Is my credit card and checking account information safe when I pay online?
Absolutely. Invoice Cloud will safely store your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even we do not see your complete account information.

What is PCI Compliance and why is it so important?
PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.

Invoice Cloud FAQs


 
 
 


Contact Us

Mallory Valley Utility District serves customers in parts of Brentwood and Franklin, Tennessee.

465 Duke Drive
Franklin, TN 37067
615-628-0237

PO Box 936
Franklin, TN 37065
Government Websites by Municipal One ®
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