Billing and Payment Policies
Your water bill is based upon your water usage for approximately 30 days. Mallory Valley reads the water meters on or about the 1st day of each month in order to determine water usage for each account. Mallory Valley's Water Rate Calculation used to determine your water bill is posted on this website.
If you do not receive a bill by the second week of each month, it is your responsibility to contact Mallory Valley for the balance due on your account. Payments are always due by the 1st of each month. Failure to receive your bill will not release you from payment obligation nor will it entitle you to a billing discount.
Current balances are due the 1st of each month. If payment is not received by the 1st of the month late fees may be added to your account, and your service will be subject to disconnection. There is a $30.00 reconnection fee during office hours and a $65.00 reconnection fee after business hours. Failure to receive your bill will not release you from payment obligation nor will it entitle you to a billing discount. For the safety of our technicians, the District will not reconnect water service between the hours of 8:30 pm and 7:30 am.
Methods of Payment
How can I pay my MVUD water bill?
There are several convenient ways to pay your MVUD bill:
AutoPay: Set up reoccurring monthly payments to pay your total due with your bank checking/savings account.
NOTE: There is no fee for this AutoPay method.
More ways to pay will include:
- By mail: 465 Duke Drive, Franklin, TN 37067
- By Contacting our office: (615) 628-0237
- In person: at the District office
- Drop box: located at the District office
- ACH one time pay or Auto-Pay Bank Draft - Customers can sign up for this service on their customer portal.
- Bill Pay through your local bank - Through customer’s bank if available (After the transition, If you use this payment method with your bank, you will need to contact your bank with your new MVUD account information)
- IVR payment: 24/7 with our automated phone service Call (855) 603-1530
You will have the option to make a one-time ACH payment for your water bill payment without the need to register via the Invoice Cloud portal by clicking pay as guest on the homepage. You can also sign up for the account portal and make ACH drafts or sign up for ACH auto draft.
Credit and Debit Card Processing Fee
The District will not assess any fees for ACH payments or electronic check payments. However, use of a debit card or credit card will incur a processing fee. The processing fee will be assessed by Invoice Cloud for processing these transactions. Customers will be assessed a processing fee of 3% or a minimum of $3.00 per transaction when using a debit card or credit card. IVR payments will be charged the processing fee plus an additional $0.95 fee.
The processing fee added to all credit and debit card payments is permitted by Tennessee State Law (TCA 9-1-108). This law states, in part -
Any municipal or county entity or officer collecting payment by credit card or debit card pursuant to the provisions of this subsection shall set and collect a processing fee in an amount that is equal to the amount paid the third party processor for processing the payment…..